Persoalan Yang
Bermain di Fikiran. Frequently Asked
Questions.

Mulakan dengan memilih servis atau package yang sesuai untuk majlis atau sesi awak. Kemudian hantar inquiry bersama tarikh, lokasi dan detail sesi.

Kami akan semak slot dan detail tempahan yang berkaitan sebelum tempahan disahkan.

Start by choosing the service or package that suits your event, then submit an inquiry with your date, location and session details. We will check the relevant slot and booking details before confirmation.

Tidak. Inquiry, anggaran harga atau penghantaran borang tidak lock tarikh awak.

Tempahan hanya disahkan selepas bayaran yang diperlukan dibuat dan detail tempahan selesai disemak serta disahkan.

No. An inquiry, price estimate or form submission does not lock your date.

Your booking is confirmed only after the required payment and booking verification have been completed and confirmed.

Untuk kebanyakan tempahan Wedding dan event, deposit biasanya sekitar 30% daripada jumlah yang telah disahkan.

Untuk Studio Photography, deposit yang diperlukan ialah 30% daripada jumlah atau minimum RM50, mana-mana yang lebih tinggi.

For most wedding and event bookings, the deposit is normally around 30% of the confirmed total.

For Studio Photography, the required deposit is 30% of the total or at least RM50, whichever is higher.

Deposit secara amnya tidak boleh dikembalikan selepas tempahan disahkan, kecuali jika terdapat pengecualian yang diluluskan.

The deposit is generally non-refundable once the booking has been confirmed, except where an authorised exception applies.

Baki bayaran biasanya perlu dijelaskan selewat-lewatnya sehari sebelum majlis, kecuali quotation yang telah disahkan menyatakan aturan bayaran yang berbeza.

The remaining balance is normally due no later than one day before the event, unless your confirmed quotation states a different payment arrangement.

Kami shoot secara bebas sepanjang sesi atau majlis. Gambar yang sesuai dan terpilih daripada coverage tersebut kemudian akan diedit secara profesional sebelum dihantar.

We capture freely throughout the session or event. Suitable and selected photographs from the coverage are then professionally edited before delivery.

Ya. Untuk package Wedding Akad + Sanding, sesi Outdoor percuma pada hari yang sama termasuk dalam coverage package.

Masa untuk sesi Outdoor percuma adalah sebahagian daripada jumlah coverage package, bukannya masa tambahan selepas tempoh package tamat.

Yes. For our Akad + Sanding Wedding packages, a complimentary same-day Outdoor session is included within the package coverage.

The complimentary Outdoor session is part of the total package coverage time, rather than additional time added after the package duration ends.

Coverage package dirancang berdasarkan tentative dan perjalanan sebenar majlis awak.

Tempoh maksimum yang dinyatakan ialah had coverage yang tersedia dalam package, bukan bermaksud photographer perlu kekal selepas coverage yang dirancang telah selesai.

Package coverage is planned around your tentative and the actual event flow.

The stated upper coverage time is the maximum available within the package, not a requirement for the photographer to remain after the planned coverage has been completed.

Ya. Harga package yang dipaparkan ialah harga asas.

Quotation akhir juga boleh bergantung pada tarikh yang dipilih, jenis venue, tambahan coverage, transport dan add-on pilihan.

Yes. The listed package price is the base price.

Your final quotation may also depend on the selected date, venue type, additional coverage, transport and any optional add-ons.

Tidak. Package standard kami adalah untuk fotografi. Video coverage hanya tersedia atas permintaan jika berkenaan.

No. Our standard packages are photography packages. Video coverage is only available by request where applicable.

• Wedding Teaser: anggaran 1–3 hari
• Wedding / Event Full Gallery: anggaran 14–30 hari
• General Studio Photography: anggaran 3–7 hari bekerja
• Convo Studio: anggaran 24 jam, jika berkenaan
• Maternity Outdoor: anggaran 3–7 hari
• Other Outdoor / Lifestyle: anggaran 7–14 hari
• Album / Frame: anggaran 3–4 bulan

• Wedding Teaser: approximately 1–3 days
• Wedding / Event Full Gallery: approximately 14–30 days
• General Studio Photography: approximately 3–7 working days
• Convo Studio: approximately 24 hours, where applicable
• Maternity Outdoor: approximately 3–7 days
• Other Outdoor / Lifestyle: approximately 7–14 days
• Album / Frame: approximately 3–4 months

Tempoh delivery adalah anggaran dan boleh berubah bergantung pada editing queue serta keperluan sesi.

Delivery times are estimates and may vary depending on the editing queue and session requirements.

Galeri digital biasanya dihantar melalui Google Photos.

Album, frame atau produk fizikal lain mempunyai timeline production dan delivery tersendiri.

Digital galleries are normally delivered through Google Photos.

Physical albums, frames or other products follow their own production and delivery timeline.

Satu kali perubahan tarikh boleh dibuat tanpa caj reschedule dalam tempoh 48 jam pertama selepas booking / bayaran asal disahkan, tertakluk kepada availability tarikh baru.

Tempoh 48 jam tersebut bermula daripada booking pertama yang telah disahkan, bukannya 48 jam sebelum majlis.

Caj reschedule mungkin dikenakan selepas tempoh tersebut bergantung pada jenis servis.

One reschedule may be made without a rescheduling fee within the first 48 hours after the original booking/payment confirmation, subject to the new date being available.

The 48-hour period starts from the first confirmed booking, not 48 hours before your event.

A rescheduling fee may apply after that window depending on the type of service.

Mengikut polisi pembatalan standard, deposit tempahan tidak boleh dikembalikan.

Permintaan refund, keadaan luar biasa dan kes khas akan disemak secara individu oleh admin.

Under the standard cancellation policy, the booking deposit is non-refundable.

Refund requests, exceptional circumstances and special cases are reviewed individually by admin.

Upgrade package biasanya boleh dibuat dengan membayar perbezaan harga yang berkaitan, tertakluk kepada availability dan kadar semasa yang sah.

Downgrade, refund atau perubahan package khas memerlukan semakan admin.

Package upgrades can normally be made by paying the applicable difference, subject to availability and the current authorised rate.

Downgrades, refunds or special package changes require admin review.